Newsletter
The right of withdrawal
The withdrawal can be exercised within 14 days from the receipt of the goods.
Prior communication to our customer service (info@firewarshop.com), the product must be returned prepaid (postage paid by the sender), at:
C/O SG Logistics
VIA MOROLENSE 1 (SP.11)
03010 Patrica (FR)
The goods must be returned in the same condition as of the time of receipt of the order.
Once the goods will be returned and verified at our warehouse, the customer service will contact you to agree on the mode of repayment.
Refunds
Any refund will be made in the same manner used for the payment of the original order, unless otherwise agreed and provided that there are no costs as a result of the redemption, or, at the request of the customer, through good purchase that will never expire and will have no code; once made, it will automatically go to climb the total of your new order.
The discount vouchers or promotional codes do not give you never entitled to the refund of the money. Therefore, in the case of their use for the payment of all or part of the purchase price, in the case of a return will never be returned in money, but always in the form of a discount.
In particular, but without limitation, in the following cases:
- goods being returned for error Firewar online shop,
- return merchandise or for the right of withdrawal,
- goods to be returned to the cancelled order,
- the goods are not deliverable because of unavailability.
Firewar online shop will only refund the cost of the item less the discount applied to that asset and to issue a new discount of equal value of the discount voucher used (e.g., if it were to be used to purchase a voucher of 10% of the price, in the case of a refund will be issued a new voucher of 10% that is reusable to the same conditions as the previous one).
Warranty
The warranty only applies to consumers, and may not be relied upon by professionals or companies that buy the products with the invoice or VAT. The legal guarantee of conformity Firewar online shop is liable to the consumer for any lack of conformity which exists at the time of delivery of the good that is manifest up to two years from delivery of the goods, the defect must be reported by the consumer to Firewar shop online within two months from the discovery, through an appropriate signaling documented. For conformity means that the consumer good:
a) suitable for the normal use of goods of the same type;
(b) complies with the description given by the seller and possess the qualities of goods which the seller presented to the consumer as a sample or model;
c) present the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, public statements on the specific characteristics of the goods made about them by the seller, the producer or his agent or representative, particularly in advertising or on labelling;
(d) it is also suitable for the particular use desired by the consumer, and that it was from these made known to the seller at the time of conclusion of the contract and which the seller has accepted, also conclusive facts.
In the case of a conformity defect is correctly reported within the terms, the consumer has the right to: - primarily, the repair or replacement of the product, at Its choice, provided that the remedy requested is objectively impossible or excessively expensive compared to another; - In the alternative (if the first two remedies are impossible or have not been adopted in timely fashion) may request a reduction of price or termination of the contract. It is considered too burdensome, the remedy is chosen that imposes costs on the seller unreasonable in comparison to the other, taking into account:
(a) the value the goods would have if there were no lack of conformity;
(b) the extent of the non-compliance;
c) whether the alternative remedy could be completed without significant inconvenience to the consumer.
Repairs or replacements must be made within a reasonable time after the request of the consumer. The timing depends on the type of product and the nature of the defect. Within a maximum period of 90 days, in the event that we are not able to return the repaired product, the product containing a manufacturing defect will be replaced with the same product or, if this is no longer available, with one of equal features and functionality, or refund the amount paid.
Firewar online shop certifies the originality of each of its promotion by the initialling of each Supplier with a contract as well as the obligations to guarantee to its customers the sale of original products, free of defects, and that comply with the standards of the law currently in force. If a customer finds doubts, do not hesitate to contact us: info@firewarshop.com
In the case of shipments of defective products or damage in transport after verification, we will charge at our cost for the resolution of the case.
Refunds
Any refund will be made in the same manner used for the payment of the original order, unless otherwise agreed and provided that there are no costs as a result of the redemption, or, at the request of the customer, through good purchase that will never expire and will have no code; once made, it will automatically go to climb the total of your new order.
The discount vouchers or promotional codes do not give you never entitled to the refund of the money. Therefore, in the case of their use for the payment of all or part of the purchase price, in the case of a return will never be returned in money, but always in the form of a discount.
In particular, but without limitation, in the following cases:
- goods being returned for error Firewar online shop,
- return merchandise or for the right of withdrawal,
- goods to be returned to the cancelled order,
- the goods are not deliverable because of unavailability.
Fashion Distributors will only refund the cost of the item less the discount applied to that asset and to issue a new discount of equal value of the discount voucher used (e.g., if it were to be used to purchase a voucher of 10% of the price, in the case of a refund will be issued a new voucher of 10% that is reusable to the same conditions as the previous one).
PAYMENTS ACCEPTED
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